Financial Services Company Investor Center Redesign
Multiple Locations in the U.S. and U.K.
Putting financial associates and their community at the center of planning a new workspace
Financial Services Company Prototype Call Center
Centralized multi-use cafe and presentation space facilitates community
Competition for talent in the financial services industry in Jacksonville is so high that when this large financial services company planned this prototype call center, they put their associates and their community at the center of planning the new workspace.
Sasaki collaborated with the London based Jump Studios to reinvision the experience of coming to work for this financial services company. The workforce young demographic center demanded agility of work options, transparent team structures and inspiration to continue their high-performance. With almost 400 employees in 50,000 SF across two floors, this location was chosen to pilot the new call center format. This company recognized the opportunity that pioneering this office program would attract and retain top talent.
A view into the training space beyond the cafe promotes the clients’ mission of centering employee onboarding and development
Stadium seating in the cafe area offers an informal collaboration area
With a central reception area, café and group gathering area at the heart of the space, the new workplace connects two floors with double-height openings and a social staircase. Located close to this large central space is a wellness room, mother’s room, and a personalized locker for each associate. Florida sunshine and potted plantings flood the work and collaboration areas all around the office. This new space model focuses on enhancing the quality of the experience and is supportive of continual learning and moments to re-energize.
Custom millwork workstations and standing booths promote a variety of postures within each team’s neighborhood
Felt-lined standing and sitting booths provide quieter working conditions when needed. An individual’s selection of work environment at various points of their day is paramount.
Each associate is a part of a team and needs to stay close to this structure. Each team member can take calls at their desk but they also have options for other ways of working that are all very close by. Wireless headphones allow them, at different times during a call or during the day, to sit on a nearby couch, sit at a standing desk, grab a quick cup of coffee or sit in many other configurations provided nearby.
Semi-enclosed casual meeting spaces provide opportunities for impromptu discussions. Biophilia is employed throughout to promote wellness and invigorate the space.
Within the open office plan, formal and informal meeting spaces are provided within built-out “hubs.” Informal “living room” meeting spaces are playful and cheery, adding to the variety of experiences in the space.
Amenities are scattered throughout the two floors rather than in a central location. Amenities are divided and distributed so associates have small-sized amenities within close proximity to their desks. This more urban approach to amenities scales down spaces, and creates more of them to share. Associates have areas to focus, meet, and relax within close proximity of their team zones, creating a new model for a high-performance, community-driven workspace.
Wireless headphones enable employees to sit on a nearby couch, grab a quick cup of coffee, or sit in many other configurations provided near their assigned desk
Strategically placed floor plate openings create a feeling of connection and continuity throughout the two-level space
For more information contact Elizabeth von Goeler.
